Welborne Associates provides a variety services to provide your enterprise with cost effective ways to utilize the latest technology.  Click on the section headings below to request more information about the service described.

        Productivity Assurance Services^©

Remote Monitoring and Management (RMM)

Left unmonitored, your network and computers will inevitably fail, leaving employees idle and impacting your ability to do business—costing thousands through the loss of productivity, revenue, or image. With Productivity Assurance Services^©, we can take corrective action before the problem occurs, or before you even notice it.

Welborne Associates will continuously monitor the health of your infrastructure—and manage growth by providing:

• Scheduled site/device reporting—a bird’s eye view into the real performance of your IT infrastructure
• Perspective into what equipment and software has been installed, and where current or new system resources can be best allocated
• The ability to forecast failures before they occur, such as a critical server running out of hard drive space
• Comprehensive monitoring with e-mail or paper notification
• Asset inventory and audits
• Patch and script download and verification
• Comprehensive management reporting
• Seamless integration of key third-party applications

The key benefits of Remote Monitoring and Management are:

• Significant decrease in downtime
• Improved network and hardware performance
• Fewer ‘growing pains’ via network capacity management
• Lower costs and increased efficiency via resource reallocation
• Protection against security breaches
• Visits from Welborne Associates focus on business goals and futures rather than problems
• Increased employee productivity by automating routine administrative functions

E-Mail Defense

The quantity and spohistication of e-mail threats continue to escalate at an alarming rate. Smart businesses are aware of this trend but often lack the IT resources necessary to effectively defend themselves from viruses, worms and spam. PAS E-Mail Defense service responds within minutes to new and emerging threats, so attacks can be prevented before they cause irreparable damage. Because no migration or integration is neccessary; the avtivation process is simple.

PAS E-Mail Defense includes:

• Advanced spam blocking - Block over 99 percent of spam and eliminate associated costs
• Triple virus and worm scanning - Integrate maximum protection against virus outbreaks
• Content and attachment filtering - Reduce corporate liability and risk, while increasing corporate spam control
• E-mail attack protection - Shield your network from vulnerability and attack
• Fraud protection - Protect your network and your employees from the risks of phishing
• Advanced administrative and reporting portal - a centralized email threat management policy platform that provides you with one interface for managing all corporate-wide online threats, protection and security
• Sophisticated quarantine management - Control quarantined messages using safe, external end-user and administrator quarantine management
• Outbound message filtering - Protect corporate integrity by establishing sent file policies
• Message Continuity - Provides Web-based email access, management and use and 60 rolling days of storage. During an outage, all inbound and outbound mail continues to be filtered by the Email Defense Service to protect your business from threats.  Once connectivity has been restored, all outage-period email activity is intelligently synchronized with your primary system.
• Fail Safe Service - A storage-only solution that is ideal for businesses that can’t afford to lose an email during outages. Fail Safe Service provides five rolling days of storage and delivers all spooled email back to the businesses upon completion of the outage.

The key benefits of E-Mail Defense service are:

• Low cost of implementation - only $2.75 per month per user
• Increased employee productivity
• Increased network capacity by limiting unauthorized, bandwidth-intensive downloads and filtering spam before it enters your network

Online Backup and Restore

In today's around-the-clock e-business environment, data volumes are growing at an explosive rate. Protecting this information is crucial. Companies need immediate and constant access to critical information to ensure business continuity when disaster strikes.

A Solution You Can Trust

Many companies trust the backup of their data to a fragmented and often ineffective policy of distributed tape devices, manual routines and off-site tape storage. Online backup and restore provides a unique, automatic, safe approach to data storage by offering:

• A fully automated process with backups saved on disk for rapid file restoration
• Secure online transfer of fully encrypted data to an off-site data center, ensuring regular backups are stored safely and remotely
• Automated alert if backup fails

Take our online test to see if your company's current backup strategy may be at risk

On-demand Data Restoration

Lost files and computer downtime caused by user error and corrupted tape drives occur regularly and are the source of significant — but often hidden — business costs. In addition, restoring data from tape can take an inordinate amount of time and sometimes even fail, causing a direct business impact. PAS Online Backup and Restore ensures that your customers’ crucial data can be restored quickly, easily and on demand.

Key Features

• Centralized, automated backup of PCs, file servers and application/database servers
• Immediate recovery process for quick online data restoration
• Agentless backup software, for easy installations
• Common file elimination and compression to ensure bandwidth and storage requirements are minimized
• Open file management that enables backup of almost any file
• Securely transmitted data at encryption levels exceeding standard government and banking requirements

Key benefits

Ease of deployment - Automate client installations across all leading operating systems and network congurations.
Centralized control - View backup sets from one interface that integrates with leading remote monitoring and management (RMM) services, including PAS RMM.
Scalability - Enable bandwidth and storage space conservation, so growing storage requirements can be met affordably.
High demand -Offer an affordable solution to the universal need for secure, cost-effective data storage and rapid retrieval.

Security

Some of the comments we receive when suggesting a security engagement are:

We don't need to spend money on security, we are not important enough to be attacked.

We have virus protection on every desktop what else do we need?

We trust our employees, they wouldn't hurt us.

We have a firewall with VPN so we are safe.

Every thing is password protected so it is secure.

These misconceptions are based upon the idea that software alone will provide the ability to secure an enterprises assets.  It requires more.  It requires strategy, planning and well thought out enforced policies.

Our security services start with learning your enterprise and then we work with you to establish security polices and procedures which lend themselves to adapt to changes circumstances.  We blend products and services to not only protect your resources but save you time and money.

Asses what you know and what you ought to know about protecting your business from security risks.  Click here to take Microsoft's Security Quiz for Small Business.

System Design and Integration

Alone, computers simply automate tasks. But a well-designed system creates and communicates, increasing the productivity of your business or organization, simplifying complex processes and opening fluid pathways for the exchange of information.

Welborne Associates has full-service system design consultants ready to custom-fit a system to your specific needs. We understand that a successful system requires all components of a to work in harmony, and we can seamlessly integrate the hardware you need and the software you want-- often with the existing equipment at your site.

Proficient in the installation of all sizes of computer networks, from peer-to-peer workgroups to client-server connections, our breadth of service encompasses the most popular operating systems on the market today.

Training

Welborne Associates provides onsite training in standard office and system packages as well as our custom designed training in applications and systems we help design for our clients.  Since Welborne Associates uses Microsoft Office in our daily business we provide real world experience when training in these products.