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Customer Advantage Program
Terms & Conditions
The following terms and conditions apply to the SonicWALL Customer Advantage Program
Secure Upgrade Plus
To qualify for Secure Upgrade Plus, the participant must be the legal Owner of the Eligible SonicWALL Product or Eligible Competitive Product listed below. In order to purchase the corresponding SonicWALL Replacement Product, the Eligible SonicWALL or Eligible Competitive Product must be (i) currently registered with the manufacturer, and (ii) listed in the Eligible Product Matrix below.
In all cases, both customers and resellers are advised to consult the Eligible Product Matrices for each product line prior to completing any purchase. End customer contact information must be provided at the time of registration regardless of which party (i.e., the end customer or reseller) is completing the registration process.
SonicWALL reserves the right to validate legal ownership (e.g., by requiring a receipt or invoice showing proof of ownership).
Definitions
For purposes of Secure Upgrade Plus, the following definitions apply:
- Eligible SonicWALL Product means the SonicWALL product the Owner has agreed to replace and remove from service and is listed in the Eligible Product Matrix below.
- Eligible Competitive Product means the competitive manufacturer’s product that the Owner has agreed to replace and remove from service and is listed in the Eligible Product Matrix below.
- Replacement Product means (i) the SonicWALL appliance that replaces the Eligible Product,(ii) is listed in the Eligible Product Matrix below and(iii) is purchased through Secure Upgrade Plus.
- Owner means the person who has legal ownership of the Eligible SonicWALL or Eligible Competitive Product.
- Registration Date means the day the Owner registers the Replacement Product with a valid account on www.MySonicWALL.com.
SonicWALL Appliance Replacements – Eligible SonicWALL Product Matrix
The Eligible SonicWALL Products and associated Replacement Products for Secure Upgrade Plus are as follows:
Data Backup and Recovery Appliances
Approved CDP Upgrade Appliances - Cross-reference Guide
| Eligible Legacy CDP Appliances | Replacement Products |
| 1440i, 2440i | CDP 110 |
| 3440i, 4440i | CDP 5040 |
Secure Remote Access Appliances
Approved SSL VPN / SRA Upgrade Appliances - Cross-reference Guide
| Eligible Legacy SSL VPN Appliances | Replacement Products |
| SSL VPN 200 | SSL VPN 2000 |
| SSL VPN 2000 | SSL VPN 4000 |
Network Security Appliances
Approved UTM Upgrade Appliances - Cross-reference Guide
| Eligible Legacy UTM Appliances | Replacement Products |
TZ 150, TZ 150W TZ 170, TZ 170W TZ 170 SP, TZ 170 SPW TZ 180, TZ 180W TZ 190, TZ 190W PRO 100 SOHO, SOHO2, SOHO3 SOHO TZW SOHO Telecommuter SonicWALL DMZ XPRS, XPRS2 SonicWALL Plus TELE, TELE2, TELE3, TELE3 SP |
TZ 200 Series TZ 210 Series NSA 240 |
PRO |
NSA 240 NSA 2400 NSA 3500 |
| PRO-VX, PRO 300, PRO 330, PRO 3060 GX250 |
NSA 3500 NSA 4500 |
| PRO 4060, PRO 4100, PRO 5060c, PRO 5060f GX650 |
NSA 4500 NSA E5500 NSA E6500 NSA E7500 |
Email Security Appliances
Approved Email Security Upgrade Appliances - Cross-reference Guide
| Eligible Legacy Email Security Appliances | Replacement Products |
| ES 200 | ES 6000 |
| ES 300 | |
| ES 400 | |
| ES 500 | |
| M 500 | |
| M 1000 |
SonicWALL Service Transfers
The following service and license subscriptions will be transferred from the Eligible SonicWALL Product to the corresponding Replacement Product pursuant to Secure Upgrade Plus:
- Comprehensive Gateway Security Suite (CGSS)
- Anit-Virus Services (all versions)
- Licenses for VPN Client
- ViewPoint licenses
- Other applicable Service and Support licenses
- Dynamic Support 24x7 for SSL VPN
- Dynamic Support 24x7 for CDP
- Email Protection with Dynamic Support for Email Security
Term subscription licenses will be transferred and continue on the Replacement Product for the remaining term. Purchased service and support licenses will be transferred for the remaining term of such service. Outstanding warranty or firmware upgrade terms (including "free firmware for life") are not transferable.
The Owner must identify an Eligible SonicWALL Product before the Owner can register the Replacement Product. Once the Replacement Product has been registered, the user must transfer services from the Eligible SonicWALL Product to the Replacement Product within sixty (60) days. The Eligible SonicWALL Product will be removed from www.MySonicWALL.com at the time that the services are transferred to the Replacement Product. If the services are not transferred within sixty (60) days SonicWALL will automatically transfer such services after such time period. The Eligible SonicWALL Product will be deactivated and may not be re-registered, updated, supported, returned or upgraded.
The subscription services which are included with the applicable Replacement Product SKU purchased will be activated upon the Registration Date.
Competitive Appliance Replacements - Eligible Competitive Product Matrix
The Eligible Competitive Product and associated Replacement Product for Secure Upgrade Plus are as follows:
Network Security Appliances
Approved UTM Competitive Trade-up Appliances - Cross-reference Guide
| Replacement Products | Eligible Competitive Product | |||||
| SonicWALL Appliance |
WatchGuard |
Cisco |
Check Point |
Fortinet |
Symantec |
Juniper |
| TZ 200, TZ 210 or NSA 240 | X-Edge Series X-Edge eSeries SOHO6 Series |
PIX 501, PIX 506, ASA 5505 | Safe@Office Series, UTM-1 Edge Series | FortiGate 30B Series, FortiGate 50B Series, FortiGate 60B Series, FortiGage 80C Series | SGS 400 Series | NetScreen 5GT Series SSG-5 Series SSG-20 Series |
| NSA 2400 | X550e, X750e, X700, X500 | ASA 5510 | FG100A, FG 200A, FG 300A | NS-25 | ||
| NSA 3500 | X1250e, X1000, X1000e | PIX 506, ASA 5510 | FG400 | SGS 5620 | NS 50, SSG-140 | |
| NSA 4500 | X5500e, X2500e, X5000 | PIX 515, ASA 5520, ASA 5540 | UTM-1 450 | FG500, FG200 | SGS 5620 | NS-204,SSG-320 |
| NSA E5500 | X6500e, X6000 | PIX 535, ASA 5540, ASA 5550 | UTM-1 1050 | FG 300, FG 400, FG 800 | SGS 5640 | NS-208, NS-500, SSG-52 |
| NSA E6500 | X8500e, X8000 | ASA 5540, ASA 5550 | UTM-1 2050 | FG 3000, FG 4000, FG 4010 | SGS 5660 | NS-1000, SSG-520 |
| NSA E7500 | X8500e-F | ASA 5540, ASA 5550 | FW-1 NG, VPN-1 NG | 3016B, FG 3810A | ISG 1000/2000 | |
Note: Other eligible vendors include: Astro, Phion, Netasq, Arkoon, Clavister, Internet Security Systems (IBM), Secure Computing, SourceFire
Email Security Appliances
Approved Email Security Competitive Trade-up Appliances - Cross-reference Guide
| Replacement Products | Eligible Competitive Product |
| SonicWALL Appliance |
Any competitor appliance( hardware or virtual), Software or service |
| ES 300 | Any competitor appliance( hardware or virtual), Software or service |
Secure Remote Access Appliances
Approved Remote Access Competitive Trade-up Appliances - Cross-reference Guide
| Replacement Products | Eligible Competitive Product | |||||
| SonicWALL Appliance |
Juniper |
Cisco |
Citrix |
Barracuda |
WatchGuard |
Others |
| SSL VPN 200 | Model 180 | Linksys RVL200, Netgear SSL312, ZyXEL SSL 10 |
||||
| SSL VPN 2000 | SA700 | ASA 5505 | CAG 2010 | Model 280, Model 380 | SSL 500 | |
| SSL VPN 4000 | CAG 2010 | |||||
| SRA EX-750 | SA700, SA2500 | ASA 5505 | CAG 2010 | Model 480, Model 680 | SSL 1000 | |
| SRA EX6000 | SA2500, SA4500 | ASA 5510, ASA 5520 | CAG 7000, CAG 9000 | |||
| SRA EX7000 | SA4500, SA6500 | ASA 5550, ASA 5580 | CAG 9000, CAG 10000 | |||
Note: Other eligible vendors include: F5, Portwise, Microsoft, AEP Netilla
Purchase and registration of the Replacement Product requires six (6) months prior ownership of an Eligible Competitive Product. As a condition of this program, the Owner agrees that he/she will dispose of the Eligible Competitive Product within sixty (60) days of the Registration Date. If proof of ownership of the Eligible Competitive Product is not available within fifteen (15) days upon written request from SonicWALL or if the Eligible Competitive Product is not disposed of within sixty (60) days of Registration Date of the Replacement Product SonicWALL reserves the right to terminate the services applicable to the Replacement Product SKU.
In order to register the Replacement Product, the Owner must provide current contact details (i.e., contact person’s name, e-mail address, business phone number, organization name, and physical address) and certify that all responses in the required fields of the Competitive Replacement Form are true and correct.
To qualify for the applicable Customer Loyalty Bundle, the Owner must participate in Secure Upgrade Plus
Important Notice and Disclaimer
In all cases, end-users and Resellers should consult the Eligible Product Matrices for each product line in advance of any purchase. SonicWALL reserves the right to either deny or adjust entitlements to reflect any misrepresentation of eligibility. SonicWALL reserves the right to make changes to Secure Upgrade Plus and the applicable Customer Loyalty Bundle at any time without notice.
